Wellowtea – Terms & Privacy Policy

Last updated: October 2025

 

1. Privacy Policy

At Wellowtea, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products in the United Kingdom.
 

Information We Collect

We may collect the following information:

• Personal Details: Name, email address, postal address, phone number

• Payment Information: Processed securely via payment providers (e.g., Wix Payments) and never stored on our servers

• Account & Order Information: Purchase history, delivery instructions

• Website Usage: Cookies, analytics, IP addresses, browser and device data

• Communication Data: Messages or emails sent to our support team
   

How We Use Your Information

We use your data to:

• Process and deliver your orders

• Communicate with you about purchases or inquiries

• Improve our website and services

• Send marketing updates only if you have opted in

• Comply with legal obligations
   

Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Contractual necessity – to deliver your orders

• Consent – for marketing communications

• Legitimate interests – to improve services and prevent fraud

• Legal obligations – for UK tax and regulatory compliance
   

Sharing Your Information

We do not sell your personal data.
We may share it only with:

• Delivery and payment partners to complete your order

• Professional advisors (e.g., accountants, lawyers) when required

• Legal authorities, if legally obligated

All partners are required to handle your data securely and lawfully.
 

Cookies

Our website uses cookies to improve your experience. You can manage or disable them in your browser or through our cookie banner.

Your Rights

You have the right to:

• Access, correct, or delete your personal data

• Object to marketing or data processing

• Request a copy of the data we hold

To make a request, please email info@wellowtea.co.uk.
 

Data Retention & Security

We keep your data only as long as necessary and protect it with secure servers and encryption.

Children

Our website and services are not intended for anyone under 16.

Changes

We may update this policy occasionally. Updates will appear on this page with the date shown above.
 

2. Terms of Sale & Product Information

By placing an order with Wellowtea, you agree to the following terms.
 

Orders & Payments

All prices are shown in GBP (£). Payment must be received in full before dispatch. Orders are confirmed once you receive an email from us.
 

Delivery

We aim to dispatch orders promptly. Delivery times are estimates only and may vary due to postal or customs delays beyond our control.

Returns & Refunds

If you are not satisfied, please contact us within 14 days of receiving your order at info@wellowtea.co.uk.
Items must be unused, unwashed, and returned in their original condition for a refund. Refunds are issued once items have been inspected and approved.
Delivery costs are non-refundable unless the item is faulty.
 

Product Authenticity & Quality

Our towels are produced by a certified GOTS manufacturer, using 100% organic cotton and eco-friendly processes.
Although Wellowtea itself is not a GOTS-certified company, all towels are made within a GOTS-certified supply chainby our partner manufacturer.
The cotton used is sourced from Fair Trade regions in Türkiye, supporting local farmers and sustainable production.
 

Product Variations

Due to the use of natural fibres and handmade production methods, slight variations in colour, texture or stitching may occur. These are normal characteristics of organic cotton products and are not considered defects.

Limitation of Liability

To the maximum extent permitted by law:

• Wellowtea and Atak Trade Ltd shall not be held liable for any indirect, incidental or consequential damages resulting from the use or misuse of our products.

• Our total liability for any claim shall not exceed the total amount paid for the product in question.

• We do not accept responsibility for damage caused by improper washing, storage or use contrary to the product care instructions.
   

Complaints and Resolution

In case of a concern or complaint, please contact info@wellowtea.co.uk before taking any external action. We aim to resolve all matters promptly and fairly.
 

Governing Law

These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the UK courts.
 

3. Company Information

Wellowtea is a trading name of Atak Trade Ltd, a company registered in England and Wales.
Registered office: 338a Regents Park Road, Finchley Central, Office 3 & 4, London, England, N3 2LN
Company number: 12219577
Email: info@wellowtea.co.uk