TERMS AND CONDITIONS
This website is operated by WELLOWTEA (ATAK Trade Ltd.) Throughout the site, the terms “we”, “us” and “our” refer to WELLOWTEA (ATAK Trade Ltd.) These are the terms and conditions that apply to your purchase of goods from ATAK Trade Ltd. VAT Number: 383731284
Please read these Terms and Conditions carefully before accessing or using our website. By visiting our site or purchasing something from us, accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, or contributors of content.
We reserve the right to amend the terms and conditions applying to the goods purchased on our website at any time, and any such change will be effective on all orders placed after such terms and conditions have been published on this website. We recommend that you check the terms and conditions periodically to ensure that you are aware of any comply with the current version and to keep up to date with any new incentives offered about our service.
By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your country of residence.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use and Conditions, violate any laws in your jurisdiction.
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your services.
Any use of this website or its contents, including copying, manipulating, distributing, reproducing or storing any of the content in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or re-post anything on this website for any purpose.
We may collect the following information: name, contact information including email address, demographic information such as postcode, preferences and interests as well as any other information relevant to customer surveys and/or offers.
We reserve the right to take any customer account out of use at any time if it is believed that the content of the website, or any goods purchased through the site are being misused, or are not being used for non-commercial, personal use.
DELIVERY AND RETURNS
All orders are shipped from the UK to dispatched to mainland UK destinations. Items will usually arrive within 1-2 working days of being shipped.
Shipping is charged at a flat rate of £4.70 and all orders over £50 will be delivered to your address free of charge. All items are shipped using DPD and Royal Mail tracked next day delivery services.
You can cancel your order within 14 days of getting it delivered, as stated in the Consumer Rights Act 2015.
When you cancel an order or part of an order, the goods must be returned in the original unopened packaging and in the condition that the goods were purchased.
The delivery fee does not belong to us in return requests for any reason unless your product is faulty.
You are responsible for the goods before return and for insuring or bearing the cost of the items until they are received by us.
Following delivery, you have 48 hours or two working days to raise any queries or inform us of any missing or damaged items. After this period we will not be able to deal with any claims for missing or damaged items. We operate on a fair and flexible basis and will always look into any query to help our customers.
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, products can be returned only in the country in which they were originally purchased.
When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.
PRODUCTS AND SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We are sure that most of the products displayed on the website are produced from natural materials and in a form suitable for human health, but we do not warrant that they can be 100% beneficial for you. Before purchasing the products, you agree that you are not allergic to the product ingredients or that it will not cause any health problems.
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion of us. We reserve the right to discontinue any product at any time.
Prices for our products are subject to change without notice. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service
We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to update your account and other information, including your email address and credit card information, so that we can complete your transactions and contact you as needed.
We reserve our legal rights in the case of detected payment transactions that have been cancelled after buying products or services by you or your bank, such as chargeback.
Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party
In addition to other prohibitions as set forth in the Terms and Conditions you are prohibited from using the site or its content: (1) for any unlawful purpose; (2) to solicit others to perform or participate in any unlawful acts; (3) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (4) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (5) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (6) to submit false or misleading information; (7) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (8) to collect or track the personal information of others; (9) to spam, phish, pharm, pretext, spider, crawl, or scrape; (10) for any obscene or immoral purpose; or (11) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
LIMITATION OF LIABILITY
We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
We reserve the right at any time to:
Withdraw or add products to our range,
Add or remove suppliers from our list,
Change delivery methods or carriers,
Amend these terms and conditions, and
Add to or remove payment methods.
We shall not be responsible for the performance of any obligations which are outside of our reasonable control, including but not limited to, strikes, lockouts, failures of third-party systems or networks, acts of god, deliberate sabotage or malicious damage to equipment or data, or for damages to or destruction to premises or equipment.
Our liability for losses you suffer as a result of breaching any of the terms of our contract with you is strictly limited to the purchase price of the goods you purchased and any reasonably foreseeable consequence of breaching our contract with you. A loss will be deemed to be reasonably foreseeable if it could be anticipated by you and us at the time the order was placed. Our liability shall not in any event include loss of profit, loss of revenue, loss of business, wasted expenditure, depletion of goodwill or any other indirect or consequential loss associated with our contract with you.
These terms and conditions do not however limit our liability in any way in respect of:
Death or personal injury caused by our negligence;
Fraud or fraudulent misrepresentation;
Any matter which it would be illegal for us to exclude liability for at law; or
Any matter under section 2(3) of the Consumer Protection Act 1987.
These terms and conditions shall be governed by the laws of England and Wales. By accepting these terms and conditions we each agree to submit to the exclusive jurisdiction of the English courts for the determination of disputes.
The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.
These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services.
You agree to indemnify, defend and hold harmless ATAK Trade ltd. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference or your violation of any law or the rights of a third party.
If you have any questions or a problem that you need to resolve, please contact us as follows.
Live chat: please use the live chat pop-up at bottom of the screen (during business hours)
Email us: email@example.com
Letters can however be sent to 338a Regents Park Road Finchley Central, Office 3 and 4, London, England, N3 2LN.